What is included with my purchase?
Your initial purchase includes a 12 months of support and updates. Updates include both minor and major releases
during this time period. The license is Perpetual (non expiring). After 12 months you can continue to use the
latest version of FinalBuilder that was available when your subscription expired, or you can renew your
subscription for another 12 months and continue getting updates and support. The renewal cost is just 20% of
the initial purchase. By renewing, you help fund the future development and enhancement of the product. We send
out email reminders when your subscription is due for renewal.
When you make a purchase, the license is generated and placed in your account in our web store. We will email
you when the license is available. In some cases the order may be flagged for manual processing, which may take
up to 24 hrs (depending on timezones etc). Use of anonymous emails addresses such as hotmail, gmail etc are the
most common cause.
Does my license key expire?
No, licenses never expire (except for eval licenses), but they will only be valid for builds released before
your subscription expires.
What is an installation?
An installation is a copy of FinalBuilder installed on a physical or virtual machine.
What is an instance?
An instance is a running copy of FinalBuilder on a physical or virtual machine.
Can I use a corporate purchase order?
Yes, contact our sales staff and they will provide you with a
formal quote.
Can I buy through a reseller?
Yes, we have a number of established resellers in many countries, if your
reseller is not listed just get them to contact us.
What if I'm not happy with the product?
If for any reason you are unhappy with FinalBuilder, we will unconditionally refund you 100% of the purchase
price within 60 days of the purchase date.
I have an older version of FinalBuilder, how do I upgrade?
Login to our website using the credentials you used when you made your last purchase (this is important, if you
can't remember your credentials contact sales@finalbuilder.com
), then go to Upgrades
This page will show the possible upgrade paths.
What if I want to upgrade to a Site License, will I get credit for existing licenses?
Yes, provided you have a current subscription for the existing licenses, they will be credited towards the site
license purchase. You will need to contact our sales
staff.
How do I renew my subscription?
We send out renewal reminders before your subscription expires with details on how to renew. You can go to Subscriptions to renew,
however this option is only available if you renew within 30 days of the expiration. After that you will need
to contact our sales staff.
I forgot to renew, do I need to purchase again?
No, depending on how long ago your subscription expired, you can either just catch up on your subscription or
purchase an upgrade. Contact our sales staff for a price.
I have questions!
Email sales@finalbuilder.com and our sales staff
will be happy to help.