PRD Software is a Canberra based company, just like VSoft, and they develop excellent help desk software. As we grow our needs for a good CRM solution is becoming a top priority... so HelpMaster Pro is looking like it'll do just what we need: handle support, sales, bug and issue tracking, and with a solid workflow system which pulls it all together.
I'm especially looking forward to the priority manager module, which can escalate jobs and notify both us and our customers :)