FTP Connection Error 10060

Hi

I wondered if anyone would be able to help with this error?

Connection to host : 79.174.170.38 
Error Connecting to : 79.174.170.38
Socket Error # 10060
Connection timed out.

Some of our ftp sites that we are using work but others dont and we get this error after 21 seconds. There is no timeout enabled and when i did set one to 10 minutes it didn’t seem to make any difference. I have tried passive in the options but this doesn’t still to make any difference.

Thanks
Andy

Hi Andrew,

Typically this error is related to firewall issues. To narrow this down turning on detailed logging for the connection will highlight what response the client was waiting for and did not get. A fast timeout like this means that there was some hand shaking response that was not received which is critical to continuing with the connection.

Once you can see the request which was made by the client, followed by the timeout this should aid you in figuring out why the connection can not be established. For example, if the ftp server is requesting to switch to another port, the client does, but receives nothing on that port the connection will timeout.